Customer Success Manager

We are seeking two Customer Experience Managers to own and deliver end-to-end guest journeys across digital and physical touchpoints.

Translate experience and service design concepts into operational pilots, digital touchpoints, and live services. This is a delivery-focused role accountable for making experience concepts real - not purely analytical or insight-based.

• Own and improve end-to-end guest journeys
• Lead journey mapping and service blueprinting (frontstage & backstage)
• Identify experience gaps and operational pain points
• Translate experience intent into pilots, operational improvements, and scalable service models
• Work closely with UI/UX, Business, IT, and Operations teams
• Present clear, outcome-focused materials to senior leadership
• Proven hands-on experience managing complex service/guest journeys
• Strong background in service design and experience delivery
• Experience across digital and operational environments
• Exposure to hospitality, destinations, theme parks, transport, or large service ecosystems preferred

Interested candidates, please share their CV: