Guest Experience Executive

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 60 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a global aviation services company that provides luxury services for private aviation.

We're looking for a Guest Experience Executive who will be responsible to provide high-quality service to the FBO visitors and passengers as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent the company brand and image in an elegant and seamless manner.

Responsibilities:

• Provide high-level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
• Meet and greet clients and guests arriving to the FBO terminal
• Manage passengers' documentation and custom requirement.
• Attend customer requests, such as menu ordering and seating arrangements around the FBO terminal, in a timely and accurate manner
• Handle customer complaints pleasantly and courteously
• Compile and organize the flight details for the passengers scheduled to arrive the next day.
• Coordinate movement of passengers and luggage both outside and inside the FBO terminal
• Assist in tasks during work event including exhibitions/shows
• Complete any other duties assigned by Line Manager

Compliance-related duties:

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role. The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

Qualifications:

• High school diploma or Official certification, valid UAE Driving License is required
• Experience: 2+ experience in the Hospitality industry, knowledge of another language is preferred
• Fluent in English
• Intermediate IT skills (MS Office database management)

Personal Skills:

• Good communication skills
• Professional, attentive and detail-oriented
• Multitasking abilities and flexibility
• Time management and organizational skills