Customer Success Manager

Do you build the kind of client relationships that turn customers into advocates?

A global business management software platform — 35 years old, 7.5M+ businesses across 100+ countries — is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side — real ownership from day one.

They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.

What's in it for you:

• 15,000–20,000 SAR / month base
• Annual bonus — 5–25% of salary, paid in May
• Medical insurance, home country travel allowance, and conveyance reimbursement
• No individual revenue targets — performance is measured on customer engagement and satisfaction
• First CS hire in KSA — genuine opportunity to shape how the business serves its Saudi customer base

What you'll be doing:

• Onboarding new SME customers and getting them to value quickly
• Running product demonstrations and upskilling sessions as the platform evolves
• Understanding customer business challenges and mapping them to product capabilities
• Building long-term relationships that generate referrals and organic retention
• Documenting customer success stories — real before/after business impact

What you'll need:

• 2–7 years in customer success, account management or IT sales — software or SaaS environment preferred
• Comfortable running product demos and explaining software to non-technical SME owners
• Fluent Arabic speaker
• Bachelor's degree (required)
• Based in KSA

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