Customer Success Manager

The Customer Success Manager ( CSM) is responsible for managing key enterprise and

upper-mid-market customers to ensure successful cloud adoption, retention, and value

realization. This role requires strong customer leadership, technical understanding of cloud services, and the ability to guide customers through complex digital transformation initiatives.

What You Will Do:

• Manage a portfolio of high-value customers, ensuring adoption, satisfaction, retention, and growth.
• Develop structured Success Plans aligned with customer business objectives.
• Conduct regular QBRs/EBRs to demonstrate value realization.
• Drive cloud consumption and adoption across Google Cloud and CNTXT services.
• Build strong relationships with customer stakeholders at technical and business levels.
• Support renewals by demonstrating achieved outcomes and future value pathways.
• Identify upsell opportunities and collaborate with Sales and Presales teams.
• Serve as the point of escalation for customer issues within assigned accounts.

What We Are Looking For:

• A Bachelor’s degree in Computer Science, or a related field.
• 3–5+ years of experience in Customer Success, Cloud Account Management, or related customer-facing roles.
• Experience leading customer engagements at the enterprise or upper mid-market level.
• Strong experience with cloud technologies. While Google Cloud is preferred, additional hyperscaler knowledge (such as AWS/Azure) is highly beneficial.
• Familiarity with cloud solutions, including Compute, Data, AI/ML, and Networking.
• A Google Cloud Digital Leader certification is required.
• A Google Cloud Professional Cloud Architect or similar certification is preferred.
• Excellent English language skills, with Arabic being a strong plus.
• Excellent communication, presentation, and negotiation skills.
• A data-driven approach to account management.