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Account Director

About WebEngage:

WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.

Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.

WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.

We are built for scale.
We are built for complexity.
We are built for outcomes.

At our core, WebEngage is a full-stack retention operating system that combines:

A powerful Customer Data Platform (CDP)
Real-time behavioral segmentation and intelligence
Omnichannel journey orchestration
AI-driven personalization and recommendations
Deep analytics, experimentation, and revenue attribution
WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.

Learn more about us at http://webengage.com

Responsibilities:

Manage top enterprise accounts and drive revenue
Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
Participate in and conduct Executive Business Reviews (EBRs)
Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets Implement processes to improve on the quality of deliverables and reduce turnaround time
Responsible for conflict resolution and compliance on client deliverables and revenue
Identification of client goals and representing their interest to internal teams
Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
Proactively identify any risk in Enterprise accounts
Help drive customer references and case studies, and increase speaker participation, etc.

Requirements:

4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
Must Have - The candidate should be proficient in reading, writing and speaking Arabic
Preferably a Masters degree in Business Administration
Domain - Experience with analytics, data, databases or business intelligence preferred
Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Excellent Communication - You know what to say and more importantly, how to say it
Experience in Digital Marketing products will be an added advantage

Life at WebEngage:

We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
A highly inclusive work culture that promotes a relaxed, creative and productive environment.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)

Explore more here:

Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

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