Customer Success Manager, Autodesk Forma - META

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in META. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma (Autodesk Construction Cloud) platform and documenting value delivered.

Responsibilities

• Be accountable for the relationship health of a selected portfolio of accounts.
• Develop Customer Success Plans, with documented value delivered.
• Improve Autodesk Forma Adoption within these accounts by solving customer challenges with our technology, thereby increasing monthly active users, projects, and functionality in use.
• Mitigate any churn risk and guide expansion discussions.
• Become an expert in the Autodesk Forma Platform, in current functionality and roadmap.

Minimum Qualifications

• 5+ years' experience in the Construction Industry or Construction Technology Industry (e.g., Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager).
• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction Technology.
• Knowledge of the Autodesk Forma Platform or similar CDE and Construction/Project Management solutions.
• Experience communicating the value of technology and its features to customers.
• Ability to travel when required.
• Experience building face to face relationships with customers.

About You

• You are passionate about digitisation and progress in the construction industry.
• You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the boardroom.
• You have a curious nature to uncover and understand customers' challenges, industry trends and required workflows when adopting new technology, and recommend best practices to increase and realise return on investment.
• Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions.
• Excited by technology and happy to get into the product detail.

Salary Transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.