Customer Success Manager - Full or Part-Time

TeamGantt

Customer Success Manager - Full or Part-Time

Location: Remote, U.S.-based (East Coast and Central Time Zones preferred for alignment with team working hours)

Where scheduling meets simplicity.

TeamGantt offers powerful project management software to contractors and subcontractors. Our easy-to-use Gantt charts help teams stay organized, on schedule, and connected. We're looking for a Client Success Manager to help our clients succeed and get the most out of our platform.

As a Client Success Manager (CSM), you'll be responsible for ensuring our clients have a seamless experience using TeamGantt. Your role is vital in building strong, long-lasting relationships with customers, guiding them through onboarding, and helping them troubleshoot issues.

Key Responsibilities:

• Support clients through onboarding and ensure they are successfully using the platform
• Provide customer support via Zoom calls, live chat, email, and troubleshooting
• Identify, negotiate and close expansion deals within existing customer base
• Manage check-ins with enterprise customers to drive renewals
• Experience in writing content and copy preferred.

Qualifications:

• At least 3 years of experience in a customer success or client-facing role.
• Strong communication skills, both written and verbal.
• Comfort level with video calls and written communication.
• Experience in construction field are preferred but not required
• Bilingual skills are preferred.

Pay and Benefits:

• Full-time or Part-time, W-2 Employment
• Salary: $66,500-$80,000 base salary, with high performers able to earn above that through bonuses and overtime.
• Benefits include a flexible 32-hour work week (four-day work week), remote work, and paid time off. Additional benefits such as healthcare and retirement options will be discussed during the interview process.

Why TeamGantt?

At TeamGantt, we prioritize a collaborative and customer-focused environment. We believe in empowering our employees to thrive with flexibility and autonomy while working with a dynamic team that values communication and results. Join us for the opportunity to grow both personally and professionally in a supportive work environment.

TeamGantt is an equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.