Customer Success Manager - Logistics

Who We Are:

At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness one pop at a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them.

Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Walmart, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment.

Growing from a dorm room start-up in 2012, JonnyPops’ mission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes a kind deed, spreading kindness every day.

Joining JonnyPops is an exciting opportunity to be part of high-growth brand and have a direct impact on the company’s success. Join our team and help us make “A Better Pop, for a Better World!”

What You Will Do:

The Customer Success Manager is the single-threaded owner for supply chain success across it’s assigned major retail and/or distributor accounts. The role is accountable to customer satisfaction and does this through ensuring strong DC-level inventory health, flawless new-item launches, zero out-of-stocks, and spoils reduction — all while driving lower total landed cost for both us and the customer.

Responsibilities:

• Daily collaboration with internal Customer Service, Logistics, and Supply Planning team to translate your inventory pushes/pulls into perfect frozen shipments.

• Primary communication with set of customers to ensure supply chain execution is exceeding expectations and driving customer satisfaction.

• Lead service-level and inventory health updates in customer QBRs and joint business planning sessions.

• Proactively escalate and resolve supply constraints with plant leadership to protect customer fill rate.

• Own and manage to an in stock rate of 98.5% across every DC in assigned accounts.

• Lead new-item launch supply planning from 90 days pre-ship through 90 days post-ship:

• Own end-of-life and discontinuations: create and execute run-out plans that achieve <0.3% spoils on exiting SKUs.

• Partner with Demand Planning and Category Management to align promotion volume uplifts with frozen production and inventory prepositioning (no promo stock-outs, no post-promo spoils).

• Drive continuous cost-to-serve reduction:

• Optimize customer MOQs, order cadence, and lead times

• Shift volume from LTL to TL where possible

• Eliminate premium freight caused by late forecast changes

Key Skills:

• Communication and interpersonal skills: strong ability to collaborate and communicate with internal and external stakeholders to meet customer needs. Ability to maintain and build long lasting relationships.

• Strong problem-solving skills: ability to proactively identify issues and work both cross-functionally and externally to resolve and exceed customer expectations.

• Team Collaboration: Ability to work cross-functionally and communicate effectively with stakeholders to ensure alignment with organizational goals.

• Analytical skills: comfortable with data, dashboards and deriving insights

• Experience with onboarding customer programs, QBRs/EBRs, and success planning methodologies

• Highly organized with the ability to manage 20-40 accounts and with multiple buying teams per account.

• Empathy, resilience, and a genuine passion for customer outcomes

• Proven track record of retaining and growing customer accounts

Requirements:

• 3+ years frozen or chilled CPG supply chain experience in Customer Supply Chain / Replenishment / Demand Planning roles

• Experience working with retailers in the Consumer Packaged Goods industry.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Referral program

• Vision insurance

Schedule:

• Monday to Friday (40 hours per week)

Expected Pay:
$90,000-110,000

Work location: In person, Plymouth, MN

JonnyPops offers a competitive benefits package which includes the following:

• Medical/Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• FSA
• DCFSA
• Life & AD&D Insurance
• Short & Long Term Disability
• FTO/PTO
• EAP Programs
• Paid Holidays
• Employee Referral Program
• Sick & Safe Leave
• 401k
• Company Sponsored Meal Plan

• Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.

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