Customer Success Manager Sovereign AI Cloud

About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. modes: responding to specific partnership requests from other departments and proactively scouting partners based on industry trends and market opportunities.

The Professional Services department is a key pillar in the newly created Business solution division focused on providing solutions to Customers across Networks, Security and Hybrid cloud including the AI Solutions and GPUs. The professional services team is the overall lead in acquisition and delivery of projects.

About the Role:

This is a role for Customer Success Manager in Ooredoo Sovereign AI Cloud

The role is focused on helping Ooredoo AI customers maximize the value they get from cloud-based AI solutions. The customer Success Manager (CSM) acts as a trusted advisor, guiding clients through implementation, adoption, and ongoing success with Ooredoo AI-driven cloud services. This role involves understanding client needs, developing success plans, monitoring usage, and providing support to ensure clients achieve their business goals.

This role involves working with clients to understand their business goals and how Ooredoo AI cloud solutions can help them transform and achieve those goals. This role involves tracking how clients are using the AI cloud services, identifying areas of success and areas where clients may need additional support or guidance. This role also involves offering Proactive Support to Customers. For more details, please click here.

About You:

Technical Expertise:

• Minimum 10 years' work experience

• Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.

• Have 5+ years managing relationships with large, global, and complex organizations.

• Experience working with large IT organizations/ Companies and managing success programs as the key advisor to customer organizations.

• Highly skilled at building deep and broad relationships across a complex, matrixed organization.

• Have experience being a thought leader with your customer base.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Expertly communicate technical concepts to customers and internal stakeholders

• Can proactively identify pain points in the product and with our customers.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Are personally committed to fostering the safe and ethical evolution of AI.

• Experience working in or with telecom, government, or regulated industries.

Excellent Analytical and Problem-Solving Skills:

• Ability to identify the customer issues and work with the internal teams to ensure the success of the Solution.

Strong Communication and Interpersonal Skills :

• Ability to collaborate effectively with various Customers and internal stakeholders and communicate issues clearly.