Customer Success Manager/Lead

We are looking for a proactive and client-focused Customer Success Manager/Lead to build strong relationships with customers, ensure satisfaction, and drive long-term retention. The ideal candidate will act as a bridge between clients and internal teams to deliver exceptional service.

Key Responsibilities

• Manage and nurture client relationships
• Onboard new customers and provide product training
• Ensure customer satisfaction and retention
• Identify upselling and cross-selling opportunities
• Resolve client issues in coordination with support and technical teams
• Track customer health metrics and prepare reports
• Gather client feedback to improve products/services

Requirements

• Bachelor’s degree in Business, Marketing, or related field
• 5–10 years of experience in Customer Success / Account Management
• Strong communication and presentation skills
• Problem-solving mindset
• Experience with CRM tools (HubSpot, Salesforce, etc.)

Preferred Skills

• Experience in SaaS or IT industry
• Strong analytical skills
• Ability to manage multiple accounts

Job Type: Full-time

Work Location: In person