Customer Success Specialist (0-2 Years)

Designation - Customer Success Specialist

Shift Timings- 12:00PM-9:00PM, 9:00AM to 6:00PM
4:30AM to 12:30PM

LOCATION:Lower Ground Floor, A & M Supplies India Private Limited, A-41, Block B, Mohan Cooperative Industrial Estate, Saidabad, New Delhi, Delhi 110044

Job Description:

Customer Success Specialist We are looking for a professional who has:

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

• Should be able to Establish and enhance relationships with customers.

• Should be able to reach out to the client via calls and emails to get feedback for the service provided.

• Provide exceptional customer service to clients in the supply chain industry via phone, email, and chat.

• Address inquiries, resolve issues, and provide accurate information regarding the complete order cycle with a customer-oriented mindset.

• Collaborate with internal teams, including operations, logistics, and sales, to ensure seamless customer experiences.

• Manage customer queries related to accounts, including order processing, tracking, and post-delivery of the goods

• Identify opportunities for process improvement and contribute to enhancing the customer support system.

• Handle client queries from different geographies.

• Assist clients throughout their order cycle.

Who Are We?

Raptor Supplies is a leading e-commerce portal offering more than 7,50,000 high-quality MRO products and industrial supplies to SMEs, and large corporate and public-sector organizations in the UK, Ireland, Europe, the Middle East, Africa and Asia. The company's offerings include a broad range of abrasives, cleaning tools, electrical equipment, fasteners, hand tools, hardware, lab supplies, lighting solutions, material handling and machining tools from more than 2400 renowned brands across the globe.

Website - www.raptorsupplies.comhttps://www.linkedin.com/company/raptor-supplies/mycompany/

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person