Customer Success Specialist

Job Title: Customer Success Specialist

Company: Zainlee Technologies LLC
Location: Al Quoz Industrial Area, Dubai, UAE
Salary: AED 7,000 per month
Job Type: Full-time

Job Summary:

Zainlee Technologies LLC is seeking a motivated and experienced Customer Success Specialist to join our growing team in Dubai. The ideal candidate will have a minimum of 5 years of experience in customer success, account management, or a related field, and will be passionate about building strong relationships, ensuring customer satisfaction, and driving client retention and growth.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, ensuring their success and satisfaction
• Understand client needs and provide tailored solutions to meet their business objectives
• Manage onboarding, training, and ongoing support for customers
• Monitor customer health and proactively address any concerns or issues
• Collaborate with internal teams (Sales, Product, Support) to ensure a seamless customer experience
• Identify upsell or cross-sell opportunities and support business growth
• Maintain accurate customer records and reports using CRM tools

Requirements:

• Minimum 5 years of experience in a customer success or account management role
• Strong communication and interpersonal skills
• Proven ability to build and maintain strong client relationships
• Excellent problem-solving and conflict-resolution skills
• Ability to manage multiple accounts and priorities effectively
• Proficiency in CRM software and Microsoft Office Suite
• Experience in the tech or software industry is a plus
• Based in or willing to relocate to Dubai, UAE

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month