Customer Success Specialist

Who You Are

• New graduates, preferably in the fields of computer science, engineering, or MIS
• Good command of English
• Strong interest in project management, including all aspects of planning, development process, account management, execution, and reporting
• Team player
• Proactive with conflict resolution skills
• Strong interpersonal and analytical thinking skills
• Ability to adapt to changing priorities in a dynamic environment
• Strong planning and organizational skills
• Passionate about continuous learning
• Experience with MS SQL Server or other databases is a plus
• Experience working with Jira or similar project management tools is a plus

You Will

• Take part in missions in the "First Level Support" category:
• Be the first point of contact for customer support
• Read, reply, and sort emails
• Creation and clarification of "Second Level Support" and "Change Request" jobs in Jira, assigning these jobs to the relevant people
• Admin Panel Usage:
• Campaign Setup, Banner & Content & Text Update, etc.
• Product Information:
• Provide information about campaign setups
• Explain how changes made in the admin panel are implemented
• Support for Reporting
• Happy Path Testing

What We Offer

• A fast-growing company (Deloitte Fast 50 Winner in 2017, 2018, 2019, 2020, 2021, and 2022)
• The first and only company from Turkey to be named Fast Company’s 100 Best Workplaces for Innovators in the world!
• Silver Stevie Winner at the 2020 Stevie® Awards for Great Employers in the new employee onboarding category
• A dynamic and friendly work environment
• Team activities such as Survivor Camp and happy hours
• Continuous learning opportunities such as internal training, tuition reimbursement, and access to e-learning platforms
• Leadership and coaching programs
• Access to community events at Han Spaces

Who We Are

Since 2006, Inveon has been empowering retail and consumer goods companies with a unified, AI-powered, and scalable digital commerce presence, enabling them to navigate the future of commerce with confidence.

To help businesses unlock their full e-commerce potential, Inveon offers:

• inCommerce – A customizable omnichannel commerce platform
• appCommerce – A dynamic app-commerce solution
• GrowthLab – Data-driven digital growth management

Today, the total annual e-commerce volume generated by companies using Inveon solutions exceeds $1 billion. Inveon platforms are used by more than 40 million shoppers in 14 countries.