Customer Success Specialist

Digilatics is a high-performance digital marketing agency focused exclusively on the home services industry in the U.S. We are hiring a Customer Success Specialist in Pakistan with proven experience working with brands — someone who can manage client communication, protect brand positioning, and deliver a premium client experience.

What You Will Do

• Manage U.S.-based client accounts with professionalism, clarity, and confidence.
• Lead client meetings and written communication in advanced English.
• Coordinate with internal teams and ensure every delivery meets Digilatics’ standards.
• Identify risks, opportunities, and strategic next steps for clients.
• Take full ownership of the client journey and overall satisfaction.

Requirements (Mandatory)

• Advanced / Fluent English (speaking and writing — will be tested).
• Brand experience (brand management, brand strategy, or account management involving brand positioning).
• Previous experience in Customer Success or client-facing roles.
• Excellent communication, organization, and attention to detail.
• Ability to work in a fast-paced, high-performance environment.
• Must be able to work as an independent contractor.

Nice to Have

• Experience working with international clients.
• Knowledge of SEO, Google Ads, or digital marketing (not required).

Why Digilatics

• High-performance culture with real ownership and autonomy.
• Fast-growing company with sophisticated clients and strong technical teams (SEO, Ads, Web, Data).
• You lead the relationship — not the technical execution.

Job Type: Full-time

Pay: Rs180,000.00 - Rs220,000.00 per month

Application Question(s):

• What industry you have served while managing USA based clients?
• Are you familiar with digital marketing platforms, their flow of tasks, etc,?
• Do you currently live in Lahore?
• Are you comfortable working in US EST time zone?
• One thing that make you stand out in the whole pool for this position?

Experience:

• US market: 3 years (Required)

Work Location: In person