Customer Success Specialist

Formulatrix is a fast growing robotic automation solution provider to the life science industry including the leading pharmaceutical companies and research institutions world-wide. Formulatrix is a global leader in both hardware and software solutions for protein crystallization, liquid handling, filtration and laboratory automation. Our clients are in all continents, and we serve them from our worldwide offices located in the United States, Europe, and Asia.

The Customer Success Specialist plays a key role in managing and administering service contracts for our worldwide clients, ensuring compliance, customer satisfaction, and smooth operations. The role involves reviewing contracts, tracking renewal timelines, and coordinating with clients to negotiate and finalize service contract renewals before expiration. This position supports our liquid handling business unit. If you are seeking a business development role that involves working with worldwide clients in the life science industry, we encourage you to apply.

Contract Renewals and Terminations:

• Track contract expiration dates and proactively manage renewals or terminations.
• Communicate with clients regarding contract status and renewal options/ offers.

Contract Administration:

• Draft, review, and negotiate service contracts and agreements with clients.
• Prepare and review the quotes for contract renewals.
• Ensure that all contracts are in compliance with company requirements.
• Maintain accurate records of all contracts and associated documents in CRM.

Contract Compliance:

• Monitor and enforce contract compliance by reviewing contract terms and timelines.
• Address and resolve any contract-related disputes or issues.

Documentation and Reporting:

• Prepare and maintain reports on contract administration.
• Maintain a database of contracts, amendments, and related documentation.

Customer Relations:

• Serve as the primary point of contact for clients regarding contract inquiries.
• Build and maintain strong working relationships with clients.

Process Improvement:

• Continuously evaluate and improve contract administration processes to enhance efficiency and accuracy.
• Recommend and implement process enhancements as needed.

• Bachelor's degree in Business Administration or a related field (or equivalent experience).
• Proven experience in contract administration, business development, or a related role.
• Excellent communication and negotiation skills.
• Attention to detail and strong organizational skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.

• Work with customers and peers from around the world
• Opportunities for continued networking and professional development
• Join a very stable, profitable company since 2006 with no layoffs and continuing to grow rapidly
• Real flexible hours where if you are needed to work late hours, you can make up that time during the day.
• Casual and relaxed atmosphere with activities like indoor games, team building activities, professional development lunches and more.

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