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Customer Success Specialist - KSA

Description

We are looking for a Customer Success Specialist to support dental professionals using the Invisalign system. In this role, you will be responsible for managing post-sales customer relationships, ensuring a seamless experience, and helping clients maximize the value of our products and services.

This position goes beyond traditional customer support. You will act as a trusted partner to our customers, collaborating across multiple internal teams and contributing to continuous improvement initiatives.

Key Responsibilities

Manage post-sales customer interactions and ensure a high-quality customer experience
Respond to inquiries, resolve issues, and provide timely, professional support
Build and maintain long-term relationships with customers
Deliver product training and education, including on-site sessions when required
Act as the Voice of the Customer by identifying trends and sharing feedback internally
Collaborate with cross-functional teams including Sales, Marketing, Clinical, Operations, and Logistics
Maintain accurate records of customer interactions in internal systems (e.g., Salesforce)
Contribute to initiatives aimed at improving customer satisfaction and business performance

Skills, Knowledge & Expertise

Bachelor’s degree or equivalent experience
1–3 years of experience in Customer Success, customer support, or a related field
Fluency in English and Arabic
Strong communication, interpersonal, and relationship-building skills
Analytical mindset with strong problem-solving abilities
Ability to manage priorities and work both independently and within a team
Comfortable working with digital tools and systems (experience with Salesforce or SAP is a plus)
Willingness to learn and develop in a dynamic environment

Job Benefits

Opportunity to work in a global, innovative medical technology company
International environment with collaboration across EMEA teams
Exposure to a growing and impactful industry
Access to learning and development programs
Health and well-being initiatives
Employee discounts on Invisalign products
Inclusive and collaborative workplace culture

About Align Technology

Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

Health and well-being programs to keep you thriving in both body and mind.
Employee-exclusive discounts on Invisalign products.
Learning opportunities through online learning resources and support for your individual development plans.
Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policy:

Review our Applicant Privacy Policy for additional information.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

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