Customer Support

Job Summary

We are looking for a Customer Support to provide outstanding service to our customers by addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle multiple customer interactions efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Assist customers with troubleshooting issues, order processing, account inquiries, and product/service information.
• Handle and resolve customer complaints efficiently while maintaining a positive relationship.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to escalate complex issues and ensure prompt resolution.
• Provide feedback to management regarding customer concerns and potential process improvements.
• Stay up to date with company products, services, and policies to offer accurate information to customers.
• Maintain a high level of professionalism and empathy in all customer interactions.
  
  

Qualifications & Skills

• Proven experience in customer support, helpdesk, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and ability to think quickly under pressure.
• Ability to multitask and manage time effectively.
• Positive attitude, patience, and a customer-first approach.
• High school diploma or equivalent (Bachelors degree is a plus).
• Fluency in [Language(s)] (additional languages are a plus).