JOB PURPOSE
Deliver the ultimate customer service experience as per MAGRABi standards to create a positive relationship and retain the customers, through identifying the customer needs and advising the customer on the best products and services that meet and satisfy those needs.
QUALIFICATIONS AND EXPERIENCE
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Bachelor degree or equivalent
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1-2 years of experience in retail, Optical expertise is a plus
JOB RESPONSIBILITIES
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Maintain MAGRABi standards by following the pre-set policies and procedures, such as but not limited to: dress code policies, floor attitude, sales policies and code of conduct to maintain the company image.
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Identify the customer requirements through applying MAGRABi selling procedures, offering different products and services, and discussing different promotions to meet customer needs.
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Ensure the customer receives promises through close follow up on customers’ requirements and requests with other stakeholders until the service is properly delivered.
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Shares the responsibility of stock accuracy and products safety, while reporting on issues and variances to contribute to more efficient stock control and maintenance.
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Handle the invoicing process over the system to adhere to MAGRABi selling standards and to contribute to more efficient sales tracking and recording.
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Cooperate with team members to achieve overall store goals and enhance the customer experience to build long term customer relations.
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Ensure meeting the set business plan targets on monthly basis through monitoring his sales performance versus the target revenues and identifying areas of unsatisfactory performance to rectify.
COMPETENCIES
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Customer service orientation
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Initiative & Achievement Orientation
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Collaborating with Others
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Organizational Commitment
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Flexibility
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Analytical Thinking