Customer support

Key Responsibilities:

• Respond promptly to customer queries via phone, email, or chat.
• Provide accurate information regarding products, services, and company policies.
• Identify and resolve customer issues efficiently and effectively.
• Escalate complex cases to the relevant department or team leader when necessary.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Follow up with customers to ensure their issues are fully resolved.
• Handle returns, exchanges, or service requests as per company procedures.
• Collect customer feedback and report recurring issues or suggestions for improvement.
• Meet individual and team performance targets (response time, resolution rate, customer satisfaction score).
• Collaborate with internal teams (sales, technical, logistics, etc.) to ensure seamless customer service.

Qualifications and Skills:

• Education: Bachelor’s degree or Diploma in any discipline (Business, Communication, or related field preferred).
• Experience: 0–3 years of experience in customer service, call center, or helpdesk roles.
• Skills:
• Excellent communication (verbal and written) and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and CRM software (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-first mindset.

Key Attributes:

• Positive attitude and willingness to learn.
• Team-oriented and dependable.
• Strong attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person