Customer Support

The After-Sales Executive is responsible for ensuring customer satisfaction after a product or service has been delivered. This role focuses on customer follow-up, issue resolution, service coordination, and long-term relationship management.

Key Responsibilities

• Follow up with clients after sales to ensure satisfaction
• Handle customer inquiries, complaints, and service requests
• Coordinate with internal teams (sales, technical, logistics, finance) to resolve issues
• Maintain accurate customer records and after-sales reports
• Provide service guidance and usage support
• Upsell or cross-sell additional services when relevant
• Ensure compliance with company standards and service timelines

Required Skills & Qualifications

• Strong communication and interpersonal skills
• Customer-focused mindset with problem-solving ability
• Experience in customer service or after-sales support (1–3 years preferred)
• Ability to manage multiple cases simultaneously
• CRM software knowledge is a plus
• Fluency in English (additional languages are an advantage) AND FRENCH

Type d'emploi : Temps plein

Rémunération : AED3 000,00 à AED7 000,00 par mois

Question(s) de présélection:

• Quelles sont vos prétentions salariales ?

Langue:

• Français (Requis)
• Anglais (Requis)