Customer support

Company: 5 Star Innovations Private Limited
Location: Wapda Town, Lahore (On-site)
Job Type: Full-time (Night Shift)
Timings: 6:00 PM – 3:00 AM (Pakistan Standard Time)
Salary: Rs. 40,000 – Rs. 50,000 per month (based on experience and skills)

Company Description
5 Star Innovations Private Limited is committed to empowering businesses through strategic innovation and tailored solutions. We help organizations streamline operations, boost productivity, and foster sustainable growth. With reliability, creativity, and real impact at our core, we bridge the gap between vision and execution.

Role Description
We are looking for a Customer Support Agent with prior experience in handling U.S.-based customers via email and phone. The ideal candidate is a confident communicator who can provide excellent customer service, resolve queries efficiently, and maintain a positive brand image.

This is a night shift, on-site role based in Wapda Town, Lahore.

Key Responsibilities

• Respond promptly to customer inquiries via email and phone, ensuring clear, accurate, and courteous communication
• Handle customer complaints with patience, empathy, and professionalism to achieve effective resolutions
• Document all customer interactions, issues, resolutions, sales activities, and service requests accurately in the system
• Collaborate with internal teams (sales, technical support, and service departments) to resolve customer concerns efficiently
• Promote company products, sales offers, and service solutions by identifying customer needs and recommending suitable options
• Support sales activities through upselling and cross-selling while maintaining a customer-first approach
• Ensure high levels of customer satisfaction through timely follow-ups and proactive service
• Consistently meet or exceed response time, service quality, and sales performance targets

Requirements

• Minimum 1 year of experience in customer support for U.S.-based clients (email & phone) — Sales & Services required
• Excellent spoken and written English skills (neutral or U.S.-friendly accent preferred)
• Strong communication, problem-solving, and interpersonal abilities
• Familiarity with CRM software, ticketing systems, or call center tools is a plus
• Willingness to work night shifts (6:00 PM – 3:00 AM PST)
• Reliable, punctual, and able to work independently as well as in a team

What We Offer

• Competitive salary between Rs. 40,000 – Rs. 50,000, based on experience and performance
• Friendly and professional work environment
• Opportunities for skill growth and career advancement
• Performance-based incentives for top performers

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Experience:

• Technology, Information and Internet: 1 year (Preferred)

Work Location: In person