Customer support agent

Job description:

Customer Support Agent (Mid-Level) Position: Customer Support Executive Location: Lahore (On-site) Salary: PKR 35,000–45,000/month Experience Required: 1+ year in customer service or call center.

Responsibilities:

Handle customer queries via WhatsApp, Instagram, Facebook, and phone

Resolve complaints and order-related issues

Record and manage customer data in CRM or Excel

Coordinate with dispatch/delivery teams for timely service

Respond politely, clearly, and professionally in writing and speaking

Requirements:

Fluent in English and Urdu

Typing speed and clarity in messages is important

Experience with online chat, e-commerce orders, or Shopify is a plus

Punctual, positive attitude, and a problem solver

To Apply: Submit your CV and a short cover note (why you’re fit for this role) to or WhatsApp 03190091620

Job Type: Full-time

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person