Customer Support Agent

About the Role

We’re looking for dedicated and empathetic Customer Support Agents to join our Mumbai team. You’ll be the first point of contact for our customers — handling WhatsApp messages, calls, and basic order-related queries for our fast-growing D2C brand.

Key Responsibilities

• Respond promptly to WhatsApp, phone, and email queries from customers.
• Assist customers with order status, delivery updates, product information, and basic troubleshooting.
• Coordinate with operations and logistics teams to resolve escalations.
• Maintain accurate CRM records and update customer information.
• Provide feedback to the management team on common customer pain points.
• Follow standard scripts while maintaining a warm, conversational tone.

Requirements

• 1–3 years of experience in customer service (preferred: D2C, e-commerce, or online pharmacy brands).
• Excellent communication skills in English and Hindi (Marathi is a plus).
• Comfort using WhatsApp Business, CRM, and order management tools (e.g. Shiprocket, Shopify dashboard, Freshdesk, or similar).
• Ability to multitask and remain calm under pressure.
• Strong sense of ownership and accountability.

Work Hours

• 9-hour shift (rotational or fixed as per business needs).
• Weekend availability (with compensatory weekday off).

Salary Range

• ₹18,000 – ₹28,000 per month (depending on experience and performance).
• Performance incentives available.

Job Types: Full-time, Permanent

Pay: ₹10,906.49 - ₹34,071.12 per month

Benefits:

• Food provided

Work Location: In person