Customer Support Agent

Who We Are

At Bravo, we help specialty retailers — like pawn shops, firearms dealers, and unique retail stores — run smoother, faster, and smarter.

We’ve built a powerful, all-in-one point-of-sale platform that goes way beyond the basics: POS, inventory management, eCommerce, mobile tools — you name it, we’ve got it. Our customers rely on Bravo every day to keep their businesses running, and we take that responsibility seriously.

We’re growing fast, we love what we do, and we’re looking for awesome people to grow with us.

The Role

We’re growing our Customer Support Team and looking for a driven, customer-focused Technical Support Specialist.
If you’re naturally curious, tech-savvy, and motivated to help others, this is your opportunity to start and grow your career in software support. You’ll be on the front line helping Bravo customers solve problems, maximize their use of our platform, and deliver the outstanding experience they expect.

What You’ll Be Doing

• Be the first line of support for Bravo customers via phone, email, and tickets.
• Troubleshoot software, hardware, and network issues — and celebrate those “aha!” moments when you solve them.
• Teach customers how to use Bravo’s tools and features through virtual training sessions.
• Keep our internal notes and knowledge base up to date so the whole team gets smarter together.
• Set up and connect hardware remotely — things like printers, scanners, and payment terminals.
• Help with everyday POS challenges that come up for pawn and specialty retail customers.
• Work closely with your teammates and escalate trickier problems to senior techs when needed.
• Jump in on special projects and learn new stuff as Bravo continues to grow.

What You Bring

• 1–2 years of experience in customer service or tech support (bonus if it’s SaaS or POS-related).
• You’re comfortable in Windows environments and know your way around Wi-Fi, VPNs, and basic networking.
• You can plug in a printer, connect a scanner, and figure out why something isn’t working without panicking.
• You care about people and want to make their day a little better — even when they’re frustrated.
• You’re organized, stay calm under pressure, and like checking things off your list.
• You’re okay with a schedule that includes rotating Saturdays.
• Most importantly: you’re eager to learn and grow!

Bonus Points

• Bilingual in English and Spanish
• You’ve used HubSpot or other ticketing systems before.
• You have experience supporting or working with POS systems.
• You bring positive energy to every call, even on a Monday morning.

What We Offer

• Competitive hourly rate
• Comprehensive Benefits Package
• Generous PTO & Paid Holidays
• Hybrid work environment
• A supportive team that genuinely wants you to grow and succeed

Why You’ll Love It Here

Bravo is a company where your voice matters, your growth is supported, and your work makes a real impact. You won’t just be answering tickets — you’ll be learning the ins and outs of a leading software platform, helping real businesses thrive, and joining a team that values curiosity, kindness, and teamwork.

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Las Vegas, NV 89134