Customer Support Agent

Job Title: Customer Support Agent

Company: Logiprep LLC

Location: Remote

Employment Type: Full-Time

About Us: Logiprep LLC is a growing 3PL (Third-Party Logistics) company specializing in fulfillment, prep, labeling, and storage services for eCommerce businesses. We are committed to delivering efficient and reliable logistics solutions to our clients.

Job Overview: We are looking for a Customer Support Agent to manage client communication, handle inquiries, and resolve issues efficiently. The ideal candidate is proactive, detail-oriented, and capable of providing excellent customer service in a fast-paced environment.

Key Responsibilities:

- Respond to customer inquiries via email, chat, and phone in a timely manner

-Provide accurate information about services, orders, and processes

-Resolve customer issues and complaints with professionalism

-Coordinate with internal teams (warehouse, operations) to ensure smooth order handling

-Track and follow up on customer requests until resolution

-Maintain records of customer interactions and transactions

-Identify common issues and suggest improvements to processes

Requirements:

-2–3 years of experience in Customer Support or a similar role

-Prior experience working in a call center environment is required

-Excellent English speaking and communication skills

-Strong written and verbal communication abilities

-Ability to multitask and manage time effectively

-Problem-solving mindset with attention to detail

-Familiarity with CRM systems and support tools is a plus

What We Offer:

-Competitive pay

-Flexible work environment

-Growth opportunities within the company

-Supportive and collaborative team

How to Apply: Interested candidates can apply by sending email at accounting@logiprep.com

Work Location: Remote