Customer support agent

Job Overview:

We are looking for a confident, soft-spoken, and customer-focused individual to join our team as a Customer Support Agent. The candidate will be responsible for handling incoming calls, dealing with clients on call, guiding students regarding courses, and resolving queries in a professional manner.

The ideal candidate should possess strong communication skills, active listening abilities, and a pleasant personality to maintain a positive experience for students and visitors.

Key Responsibilities:

• Attend and manage incoming calls professionally
• Provide complete information regarding ongoing and newly introduced courses
• Respond to client queries and resolve concerns efficiently
• Guide potential students regarding course selection and admissions
• Maintain proper follow-up with interested candidates
• Coordinate with relevant departments when required
• Ensure a professional and welcoming environment for clients and visitors

Required Skills:

• Strong communication skills
• Active listening skills
• Good public dealing and customer handling abilities
• Soft-spoken and professional attitude
• Pleasant personality and positive behavior
• Basic MS Office knowledge required

Qualification:

• Minimum Intermediate

Experience:

• Fresh candidates with excellent communication skills may also apply
• Prior experience in customer service or call handling will be an preferred.

Job Location: North Nazimabad Center

Working Hours: 8 to 10 hours per day

Interested candidates may apply via Email at hr@aptechnorth.edu.pk with a Subject Line: Call Center Agent

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person