Customer Support Agent

CronySoft is looking for a confident and well-spoken Customer Support Agent to handle communication with US and UK-based customers. The ideal candidate must have excellent English communication skills, a professional attitude, and the ability to handle customer queries politely and efficiently.

Key Responsibilities

• Handle customer queries through calls, emails, chat, or support tickets.
• Communicate professionally with US and UK-based customers.
• Understand customer concerns and provide clear, accurate, and timely responses.
• Maintain a polite, calm, and solution-oriented approach during customer interactions.
• Escalate unresolved issues to the relevant team with proper details.
• Maintain customer interaction records and follow-up notes.
• Ensure customer satisfaction through professional communication and ownership.
• Follow company communication standards, response timelines, and support procedures.

Requirements

• Fluent spoken and written English is mandatory.
• Strong customer handling and communication skills.
• Prior experience dealing with US or UK-based customers will be preferred.
• O/A Levels background will be preferred.
• Ability to work in night shift.
• Good listening, problem-solving, and follow-up skills.
• Basic computer knowledge and typing skills.
• Professional attitude, patience, and confidence during customer interactions.

Preferred Experience

• Customer support, client support, call center, chat support, or email support experience.
• Experience with CRM, ticketing systems, or support tools.
• Experience handling international customers.

Perks and Benefits

• Market competitive salary.
• Annual bonus.
• Paid leaves.
• Leave encashment.
• Monday to Friday schedule.
• Two days weekend.

How to Apply

Interested candidates may share their CV at:

recruiter@cronysoft.com

Language:

• English Fluently (Required)

Location:

• Karachi (Required)

Work Location: In person