Qureos Mentor

Cronysoft

Role SummaryWe are looking for a Senior Technical Support Engineer with hands‑on experience in Point of Sale (POS) systems, retail backoffice platforms, and multi‑location IT infrastructure. You will be the escalation point for technical issues involving database sync failures, network outages between stores, POS peripheral malfunctions, and backoffice data integrity problems.Key Responsibilities POS &amp; Retail Environment<ul><li>Diagnose and resolve POS software issues (freezes, sync errors, printing failures, scanner/cash drawer problems).</li><li>Troubleshoot receipt printers, barcode scanners, cash drawers, customer displays, and POS touchscreen calibration.</li><li>Resolve offline mode vs online sync conflicts &ndash; ensure sales data is not lost when connectivity is restored.</li><li>Guide store managers through end‑of‑day closure, Z‑report generation, and sales reconciliation when errors occur.</li></ul>Backoffice &amp; Server Infrastructure<ul><li>Troubleshoot backoffice applications (product management, inventory adjustments, pricing updates, customer loyalty).</li><li>Investigate data mismatches between POS and backoffice (e.g., stock levels, sales totals, tax settings).</li><li>Support MS SQL Server databases &ndash; check transaction logs, query performance, backup/restore, and scheduled jobs.</li><li>Manage Windows Server roles: Active Directory, DNS, DHCP, File Server, Remote Desktop Services.</li><li>Act as final escalation point before development team &ndash; reproduce issues, gather logs, and provide clear technical summaries.</li></ul>Required Skills &amp; ExperienceMust‑have<ul><li>5+ years in technical support, with at least 3 years focused on POS/retail systems.</li><li>Strong understanding of Windows Server (2016/2019/2022), MS SQL Server, Active Directory, DNS, DHCP.</li><li>Experience with remote support tools (RDP, TeamViewer, AnyDesk, or similar).</li><li>Working knowledge of firewalls, VPNs, TCP/IP, VLANs in retail environments.</li><li>Ability to explain technical issues to non‑technical retail managers (calm, clear, professional).</li><li>Excellent spoken and written English &ndash; fluency as per your requirement.</li></ul>Strongly preferred<ul><li>Experience with ERP integration (e.g., SAP, Oracle, Microsoft Dynamics, or local ERPs).</li><li>Knowledge of virtualization (VMware, Hyper‑V) for backoffice servers.</li><li>Previous work in a software house or retail tech provider.</li></ul>Shift time: 7:00 PM - 4:00 AMSend your Resume to Recruiter@cronysoft.comPay: From Rs99,999.00 per monthWork Location: In person

Technical Support Specialist ( Night Shift )

At Cronysoft, we&rsquo;re fueled by innovation and backed by 20+ years of expertise in IT development and consulting. Specializing in customized software solutions for the Retail and Wholesale Distribution sectors, we empower businesses to scale and thrive. Our team thrives on delivering high-quality, client-centric solutions that drive real-world impact.About the RoleWe&rsquo;re looking for a talented and detail-oriented Motion Graphic Animator to join our dynamic team in Karachi. In this role, you&rsquo;ll transform ideas into visually engaging animations, motion graphics, and video content that elevate our projects and brand storytelling. You&rsquo;ll work closely with developers, designers, and project managers to create animations that align with project goals, captivate audiences, and enhance user experience.What You&rsquo;ll Do<ul><li>Design and animate motion graphics, 2D/3D assets, and visual effects for digital projects.</li><li>Create storyboards, explainer videos, and engaging motion sequences.</li><li>Apply advanced animation techniques, including typography animation, transitions, and visual effects.</li><li>Collaborate with cross-functional teams to ensure creative alignment with project objectives.</li><li>Manage multiple projects simultaneously and deliver high-quality outputs on time.</li></ul>What We&rsquo;re Looking For<ul><li>Strong expertise in Motion Graphics and 2D Animation.</li><li>Proficiency in tools like After Effects, Illustrator, Photoshop, Premiere Pro (3D tools like Blender/Cinema 4D are a plus).</li><li>Solid understanding of storyboarding, visual storytelling, and timing in animation.</li><li>Creative thinker with an eye for detail, aesthetics, and smooth transitions.</li><li>Excellent collaboration and communication skills.</li><li>Ability to work independently and meet deadlines.</li><li>Degree in Animation, Graphic Design, Multimedia Arts, or related field (preferred).</li><li>Experience in IT, digital, or software development industry is a plus.</li></ul>Why Join Cronysoft?<ul><li>Be part of a team that values creativity, innovation, and collaboration.</li><li>Work on diverse, impactful projects across industries.</li><li>Enhance your skills in a supportive, growth-oriented environment.</li><li>Enjoy a workplace culture that encourages professional and personal development.</li></ul>Ready to Animate Your Career at Cronysoft?If you&rsquo;re passionate about motion graphics and animation and eager to bring stories to life, we&rsquo;d love to hear from you!How to Apply: Send your resume, portfolio/reel, and a brief note about why you&rsquo;re excited to join Cronysoft to recruiter@cronysoft.comWork Location: In person

Motion Graphic Animator (Night Shift)

Join Cronysoft and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Cronysoft

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Technical Support Specialist ( Night Shift )

Motion Graphic Animator (Night Shift)