Customer Support Agent (American Accent)

Job Summary:

We are seeking a dedicated and articulate Customer Support Agent to join our dynamic team. The ideal candidate will possess excellent communication skills in English with a neutral or American accent, and a strong passion for helping customers. This role involves responding to customer inquiries via phone, email, or chat, and ensuring a smooth and satisfying customer experience.

Key Responsibilities:

• Respond promptly and professionally to inbound customer inquiries.
• Handle customer concerns, complaints, and questions with empathy and efficiency.
• Provide accurate information regarding products/services and resolve issues within defined SLAs.
• Maintain records of customer interactions and transactions.
• Escalate complex queries to the appropriate department when necessary.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Meet or exceed performance KPIs (e.g., response time, resolution rate, customer satisfaction).

Requirements:

• Prior experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills in English.
• Neutral or American accent is strongly preferred.
• Ability to work night shifts (6 PM – 3 AM).
• Strong problem-solving skills and attention to detail.
• Proficient in using computers and basic software tools (CRM systems, email, etc.).
• A positive attitude and strong work ethic.
• Ability to work from our office located in Bahria Phase 8, Rawalpindi.

What We Offer:

• Competitive salary and performance-based incentives.
• A collaborative and growth-oriented work environment.
• Training and development opportunities.
• Comfortable workspace in a safe and modern facility.
• Opportunity to work with international clients and develop communication skills.

Job Type: Full-time

Pay: Rs60,000.00 - Rs65,000.00 per month

Work Location: In person