Customer Support Agent (Arabic + Kurdish + English)

We are seeking empathetic and proactive Customer Support Agents to join our growing international team. You will be the first point of contact for parents and students, ensuring smooth communication, resolving issues, and supporting the learning journey. This is a 100% remote position.

Responsibilities

• Handle inbound calls, WhatsApp messages, and emails from parents and students.
• Resolve issues such as rescheduling, parent complaints, and teacher no-shows with professionalism.
• Conduct inbound sales calls to warm leads generated through marketing campaigns.
• Deliver clear, empathetic, and solution-oriented communication across channels.
• Ensure accurate updates and case management in internal systems.
• Collaborate with colleagues to maintain high-quality service standards.

Requirements

• Proficiency in Arabic (C1), Kurdish (C1), and English (B2 or higher).
• Proven B2C sales experience.
• Experience in handling sensitive conversations, especially in contexts involving parents and children.
• Strong multitasking ability across phone, chat, and email communication.
• Reliable, organized, and comfortable working in a remote environment.

We Offer

• 100% remote position with flexible setup.
• Competitive compensation based on experience.
• Opportunity to join an international, mission-driven team.
• Training and support to help you succeed.
• Long-term growth potential as the team scales.

Job Types: Full-time, Permanent

Pay: 40,000.00TRY - 60,000.00TRY per month

Application Question(s):

• How would you assess your fluency in both spoken and written Kurdish?
• How would you assess your fluency in both spoken and written English?
• This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?
• Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?