Customer Support Agents-Fluent English Speakers

Company Description

We are a multilingual Business Process Outsourcing (BPO) company specializing in complex data annotation for AI companies, multilingual customer and technical support services, data processing, and multilingual user-generated content moderation. With over a decade of experience, we operate in 35 languages and utilize a hybrid approach combining AI and human solutions. Our delivery centers are located in Bulgaria, Egypt, Madagascar, and the Philippines.

Role Description

This is a full-time on-site role for a Customer Service Representative located in El Maadi. The Customer Service Representative will handle various customer interactions, provide support, and address inquiries in a professional and efficient manner. Day-to-day responsibilities include resolving customer issues, maintaining excellent customer satisfaction, ensuring a positive customer experience, and striving for service excellence in all interactions that includes Calls, Chats, and Emails. The role requires a focus on building relationships and effective communication with clients.

Qualifications

• Fluency in English is a MUST
• Grads ONLY
• Proficiency in Customer Service, Customer Support, and ensuring exceptional Customer Satisfaction
• Experience in delivering seamless Customer Experience and maintaining excellent customer relations
• Strong communication and problem-solving skills with a solutions-oriented mindset
• Ability to work effectively in a multilingual environment and adapt to dynamic customer needs

Work Conditions

• Setup: On-Site
• Shifts: MORNING SHIFTS - Saturday and Sunday OFF
• Location: El Maadi
• Package: To be determined according to the recommended project