Customer Support and Office Administrative

Job Description

PerkinElmer is looking for a highly motivated, experienced sales support professional to accelerate the growth of our Perten and Delta laboratory instruments that test quality and performance in the Food Industry.

Our Team

Perten, a part of PerkinElmer’s Food Solutions business, has a rich 60-year legacy of providing leading testing instrumentation to the food industry, including near-infrared, process NIR, and rheology solutions.

Job Responsibilities

• Preparing quotations, sending and tracking
• Preparing of sales documents, order forms, customer registrations, all communications with customer care
• Preparing delivery docs, sending and tracking
• Reporting the issued delivery notes of the orders to Customer Care for issuing invoices
• Creating order and tracking
• Follow-up Customs procedures in Turkey
• Providing documents and information requested by Turkey customs
• Ensure warehouse coordination during the delivery process, proper document flow and accuracy of documents
• Keeping track of invoices and reporting e-archive invoices to customers
• Keeping records of sales orders, entering each sales order/invoice into order tracking
• Monitoring the delivery status of products for dealers/customers and tracking product delivery
• Monitoring customers/dealers account status, payments and overdue tracking, sending regular reports every week to the management
• Keeping records and tracking of our stock equipment, inventory count and reporting to management
• Tracking vendor payments, filling out vendor registration forms
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Creating Contract/Quote for service contracts in SAP, entering contracts and sending and them to CC for invoicing
• Keeping track of service contracts and service orders invoices
• Carrying out transactions in SAP for returns and warranty replacement parts, returning and tracking defective parts to the Belgian Warehouse
• Provide data and guides to help the service team
• Manage and provide the office/administrative works, administrative assistance
• Providing company documents
• Getting the necessary works done in the office and following it up
• Carrying out and monitoring all requested marketing activities
• Making the necessary registrations and other procedures for the fairs, congress and business meetings
• Working with the marketing team and managing the process of graphics such as booth images, social post images and e-mail banners

Your profile:

• Bachelor's Degree
• 3+ years of experience in a similar position.
• Demonstrated ability to establish and maintain relationships at a high level within large strategic accounts.
• Professional
• High Integrity Standards
• Result oriented: combination of a high level of independence but also being able to be part of a sales team.
• Excellent planning and organizational skills
• Problem solving abilities
• Excellent written, verbal communication and presentation skills.
• Very good written and spoken English.
• Self-motivated and energetic with a results-focused approach to achieving daily goals/activities.
• Aptitude to learn new systems and retain technical information.