Customer Support and Online Sales

Responsibilities:

• Assist clients/clients in opening trading accounts, ensuring all necessary documentations and procedures are completed accurately and efficiently.
• Provide customer support via multiple channels including phone, email and chat.
• Address and resolve customer complaints and concerns effectively.
• Collaborate with other departments to enhance overall customer satisfaction
• Maintain accurate and updated records of client interaction, transaction for reporting and analysis purposes

Eligibility Criteria For the Role:

• Bachelor’s degree holder.
• Previous experience in customer service, preferably in the financial service industry.
• Strong knowledge of Pakistan stock exchange and trading practices, including knowledge of share trading procedures.
• Excellent communication skills, both written and verbal.
• Ability to remain calm and professional under pressure, with problem solving attitude.

Job Type: Full-time

Application Question(s):

• Current Pay
• Expected Pay

Work Location: In person