Customer Support Arabic

About iTack Solutions:
iTack Solutions is a leading healthcare technology company specializing in ERP and software solutions for hospitals and clinics. We provide innovative IT products that streamline operations, enhance patient care, and empower healthcare organizations worldwide. Our team thrives on collaboration, technical excellence, and delivering outstanding customer experiences.

About the Role:
We are looking for a Junior Customer Support (Arabic) professional to join our team in Karachi. In this role, you will provide high-quality support to our clients, assist with software usage and troubleshooting, and help ensure a seamless experience with our healthcare IT solutions. This position offers a great opportunity to gain hands-on experience with ERP systems, healthcare technology, and customer engagement in a global environment.

Key Responsibilities:

• Communicate with clients in Arabic and English via phone, email, and chat
• Handle and resolve support tickets efficiently
• Assist end-users with software training and guidance
• Collaborate with internal teams to ensure excellent customer satisfaction
• Learn and support healthcare IT and ERP system implementations

Requirements:

• Fluency in Arabic and English (spoken & written)
• Experience or basic knowledge in software support (Accounting, HRM, Inventory, MDM)
• Familiarity with healthcare systems or ERP solutions is a plus
• Strong communication and interpersonal skills
• Proactive, problem-solving mindset
• Willing to work on-site in Karachi, including weekends or night shifts if required
• Reliable transportation for on-site visits

Why Join Us:

• Gain hands-on experience in healthcare IT and ERP systems
• Work with a dynamic and supportive team
• Contribute to delivering innovative solutions to healthcare organizations worldwid

Job Types: Full-time, Fresher

Application Question(s):

• What is your current salary?
• What is your expected salary?
• What is your notice period?
• Are you fluent in Arabic and English?
• Have you ever used ticketing systems or support software? Which ones?
• Have you provided support for software applications before? Which modules (Accounting, HRM, Inventory, MDM) are you familiar with?
• Are you willing and able to work weekends or night shifts if required for customer support?

Work Location: In person