Customer Support Assistant

We are urgently hiring for a proactive and customer-focused Customer Support Assistant to join our team(Remote Job). The ideal candidate will be responsible for handling customer calls, confirming orders, tracking shipments, coordinating with courier partners, and performing accurate data entry. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Attend inbound and outbound customer calls in a professional and courteous manner
• Confirm customer orders and ensure all details are accurate
• Check shipment tracking status and provide timely updates to customers
• Coordinate with courier partners to ensure on-time delivery
• Resolve customer inquiries and complaints efficiently
• Maintain accurate records of customer interactions and transactions
• Perform data entry tasks with high accuracy and attention to detail
• Follow up with customers to ensure satisfaction and issue resolution

Required Skills & Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)
• Strong verbal and written communication skills
• Good problem-solving and coordination abilities
• Basic computer proficiency (MS Office, email, CRM systems)
• Ability to multitask and manage time effectively
• Attention to detail and accuracy in data entry

Job Type: Full-time

Pay: Rs30,000.00 - Rs31,000.00 per month

Work Location: Remote