Customer Support Assistant

Customer Support Assistant

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in the seafood wholesaling and production industry. As a vital member of our Sales department, you will provide essential support to our sales manager and contribute to the smooth operation of our customer service processes. This full-time position offers an excellent opportunity for those looking to develop their skills in a dynamic and fast-paced environment.

Responsibilities:

• Perform general office duties including filing, scanning, data entry, and document organization
• Prepare and verify proof of delivery papers, ensuring all documentation is complete and accurate
• Generate and organize shipping documents to facilitate timely and correct dispatch of goods
• Prepare and enter sales orders promptly and accurately
• Coordinate with the logistics team to resolve order discrepancies or issues
• Collect customer orders via email, phone, or text, reviewing for accuracy in items, quantities, and pricing
• Conduct research, compile data, and prepare papers for sales presentations as needed
• Collect freight rate information for program sales
• Manage and maintain the sales manager's schedule
• Assist in other administrative tasks to support sales and customer service operations

Requirements:

• Proficiency in Microsoft Office suite, particularly Outlook, Word, and PowerPoint, with intermediate Excel skills
• Strong attention to detail and excellent organizational abilities
• Outstanding written and verbal communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Time management skills and ability to meet deadlines
• Capability to establish and maintain positive interpersonal relationships
• Adaptability and willingness to learn new processes and procedures
• High school diploma or equivalent

If you are a proactive team player with a passion for customer service and a desire to grow in the seafood industry, we encourage you to apply. Join our team and play a crucial role in supporting our sales efforts and ensuring customer satisfaction. Submit your application today to embark on an exciting career opportunity with our company.