Customer Support Associate

We are looking for a dedicated and customer-focused "Customer Support Associate" to join our team.

This is an onsite, part-time position with the potential to become permanent based on performance.

Responsibilities:

• Handle inbound customer calls regarding orders, inquiries, and concerns.
• Confirm customer details such as order information, delivery addresses, and payment status.
• Provide accurate information about products, shipping details, and delivery timelines.
• Assist customers in making changes to their orders (e.g., cancellations, address corrections).
• Resolve customer complaints or issues professionally and efficiently, ensuring customer satisfaction.
• Maintain and update customer records accurately in the system.
• Follow up with customers regarding order confirmations, delivery status, or any outstanding issues.
• Coordinate with the logistics or shipping team to ensure timely and accurate order fulfillment.
• Assist the team in managing order-related queries via email or chat, if required.

Qualifications:

• Intermediate or Bachelor's degree in progress.
• Excellent communication skills (verbal and written).
• Strong listening skills and attention to detail.
• Ability to handle customer complaints and resolve issues effectively.
• Basic understanding of e-commerce and order management processes.
• Ability to work under pressure and meet deadlines.
• Proficiency in basic computer operations (MS Office, Email).

Timings:

• Working Hours: 10 AM – 7 PM
• Working Days: Monday to Friday
• Location: Gulshan-e-Iqbal

Benefits:

• Competitive Salary Pkg
• Training will be provided
• Growth Opportunities

Send your resume with the subject line “Customer Support Intern” to careers@amzoner.com.

Job Type: Full-time

Pay: Rs20,000.00 - Rs30,000.00 per month

Work Location: In person