Customer Support Associate

The Customer Support Representative is responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or social media
• Resolve complaints and provide appropriate solutions within time limits
• Identify customer needs and guide them to use products/services effectively
• Escalate unresolved issues to senior support staff or relevant departments
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Meet performance targets such as response time and customer satisfaction scores

Requirements:

• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Basic knowledge of computer systems and CRM tools
• Ability to remain calm and professional under pressure
• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous customer service experience is an advantage

Timings:

Monday to Saturday [ 10:00 AM – 7:00 PM ]

Work Location: In person

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person