Customer Support Associate

Job Description :

ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.

Key Responsibilities:

- Handle inbound customer inquiries from international clients via calls and chat

- Provide accurate information about products, services, and company policies

- Resolve customer issues, complaints, and basic technical/service-related concerns efficiently

- Maintain detailed and accurate records of customer interactions in CRM systems

- Meet individual and team performance targets, including quality and productivity metrics

- Escalate complex issues to relevant departments when required

- Ensure a high level of customer satisfaction and professionalism at all times

Requirements :
- O/A Levels or Matric degree
- Excellent verbal and written communication skills in English.
- Ability to work independently and thrive in a fast-paced environment.

Benefits :
- Transport Facility
- Permanent Position
- Opportunity for career advancement within our growing organization.

Salary : 65K - 115K

Location : Ibex Tower, Shahrah e Faisal, Karachi

Shift : 4pm - 11am (any 9 hours)

Job Types: Full-time, Fresher

Work Location: In person

Job Types: Full-time, Fresher

Pay: Rs65,000.00 - Rs115,000.00 per month

Work Location: In person