Customer Support Associate

About the Role

AWEI Pakistan is seeking a motivated and customer-focused Customer Support Associate to join our team. The ideal candidate should have basic experience in customer service or customer support and be passionate about delivering excellent customer experiences. This role involves assisting customers with inquiries, resolving issues, and ensuring customer satisfaction across multiple communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, social media, and other support channels.
• Provide accurate information regarding products, orders, warranties, and after-sales services.
• Handle customer complaints professionally and work towards timely resolution.
• Maintain records of customer interactions and follow up on pending issues.
• Coordinate with sales, logistics, and technical teams to resolve customer concerns.
• Assist customers with product troubleshooting and basic technical guidance when required.
• Ensure a positive customer experience and maintain high service standards.
• Escalate complex issues to the relevant department or supervisor.

Requirements

• Minimum 6 months to 1 year of experience as a Customer Support Associate, Customer Service Representative, Call Center Agent, or a similar role..
• Basic computer skills, including MS Office and email management.

What We Offer

• 30,000 salary package.
• Professional and collaborative work environment.
• Career growth and development opportunities.
• Employee discounts on AWEI products.

Pay: Up to Rs30,000.00 per month

Work Location: In person