Customer Support Associate ( e-commerce)

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company’s channels.

Key Responsibilities

• · Respond to customer inquiries regarding products, orders, payments, shipping, and returns.
• · Assist customers via email, live chat, phone, or social media platforms.
• · Process and track orders, refunds, replacements, and cancellations.
• · Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.
• · Manage customer complaints professionally and provide effective solutions.
• · Update customer information and maintain accurate records using CRM or e-commerce platforms.
• · Help customers navigate the website and troubleshoot account or payment issues.
• · Monitor and escalate system or product issues to relevant departments.
• · Ensure high levels of customer satisfaction by providing timely and empathetic support.
• · Understand company products and promotions to guide customers effectively.

Skills & Qualifications

• · Strong communication skills (written and verbal).
• · Customer-focused mindset with patience and problem-solving ability.
• · Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.
• · Basic understanding of order processing, shipping, and return policies.
• · Ability to multitask and work in a fast-paced environment.

Key Competencies

• · Empathy and active listening
• · Conflict resolution
• · Time management
• · Attention to detail
• · Team collaboration

Benefits :

• · Salary: PKR 20,000 – 30,000
• · Career growth and development opportunities
• · Innovative and supportive work environment

Timings:

Monday to Saturday [ 10:00 PM – 7:00 PM ]

Job Type : Full Time

Work Location : In person

Job Type: Full-time

Pay: Rs20,000.00 - Rs30,000.00 per month

Work Location: In person