Customer Support (Bank account)

Job description

Company Description

Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.

Role Description

This is a full-time, on-site role for a Customer Service Representative Banking sector based in Smart Village. The selected individual will manage customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.

Qualifications

• B2 English level at least
• High school diploma or equivalent; a bachelor's degree is a plus

Pay: E£18,000.00 per month

Application Question(s):

• How old are you?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person