Customer Support / Booking Executive

We are a U.S.-based Brokerage Company providing reliable services across the country. Our team handles nationwide operations with a focus on transparency, efficiency, and customer satisfaction.

Job Responsibilities

• Handle 15–20 inbound/outbound calls per day.
• Contact warm leads provided by the company (no cold calling).
• Explain services, pricing, and shipment details to potential customers.
• Convert assigned leads into successful bookings.
• Maintain clear communication and follow-up with clients until deal closure.
• Keep call records and update booking information in the system.
• Deliver professional customer service aligned with company standards.

Requirements

• 6 months to 1 year experience in customer support or call handling (US or UK process preferred).
• Excellent English communication skills.
• Ability to handle inbound/outbound calls professionally.
• Strong persuasion and negotiation skills.
• Basic understanding of customer service or sales (brokerage experience is a plus).
• Positive attitude and willingness to learn.

Work Environment

• Supportive team with growth opportunities.
• Leads provided by the company — no external lead generation required.
• Training will be provided.
• Working hours: 7:30 PM – 4:30 AM

What We Offer

• Performance-based earnings (commission available).
• Stable basic salary + high earning potential.
• Transparent payout structure.
• Long-term growth opportunities.
• Work with a reputable U.S.-based brokerage firm.

Job Type: Full-time

Work Location: In person