Customer Support & Call Center Specialist (Entry Level)

Cashmaster USA, a global leader in cash management technology, is expanding our Orlando Support Center. We are looking for a friendly, customer‑focused Customer Support & Call Center Specialist to join our growing team.

This is a phone‑based, customer service role where you will support customers using our products, answer questions, and provide step‑by‑step guidance following training and established procedures.

If you enjoy helping people, solving problems, and working in a fast‑paced environment, this is an excellent opportunity to build a long‑term career with a company that values growth and development.

Responsibilities

• Handle inbound calls, emails, and cases from customers in a friendly and professional manner
• Assist customers with basic troubleshooting and product questions (training provided)
• Follow guided scripts and support procedures to resolve customer inquiries
• Document customer interactions accurately in company systems
• Meet individual performance goals such as response time and call quality
• Provide clear, simple explanations to customers regarding product use
• Follow up with customers when needed to ensure issues are resolved
• Support the team by escalating more complex cases to senior staff
• Contribute to a positive, collaborative team environment

What we are looking for?

• Demonstrated success in a customer helpdesk or technical support environment
• Strong aptitude for technology, software, and/or hardware-related products.
• Excellent customer service and phone communication skills
• Interest in learning new skills and taking initiative
• Strong problem‑solving skills with a passion for troubleshooting
• Positive attitude and motivation to support customers and prospects
• Strong written and verbal communication skills.
• Ability to build strong working relationships with colleagues; team‑player mindset.
• Reliability, perseverance, and strong attention to detail.
• Computer literacy and comfort working in multiple systems.
• Ability to multitask effectively in a fast‑paced environment.
• High ethical standards, reliability, and trustworthiness.
• Desire and potential for personal development within the company.

Essential Skills required:

• Fluent English (written and spoken).
• Call center or customer service experience
• Strong understanding of customer service best practices.
• Excellent Microsoft Office skills (Word, Excel, PowerPoint).
• Strong initiative and ability to work independently within guidelines.
• High school diploma or equivalent
• Punctual, reliable, and customer‑friendly.
• Valid driver’s license.
• Bonus Skills:

- Additional languages (Spanish/French).

- Business development or sales exposure

- Technical or software‑based competencies

What’s in it for you?

This role is ideal for candidates looking for a meaningful and impactful customer support position where they can grow their technical expertise. As a fast‑growing business with strong market momentum, Cashmaster USA offers dynamic opportunities for personal and professional development.

Cashmaster USA, part of the global Cashmaster Group, offers:

• Competitive salary
• Medical benefits
• 401K
• Paid holidays
• A supportive, team‑oriented environment

Job Type: Full-time

Work Location: In person