Customer Support - Customer Onboarding/Training

Responsibilities:

• Manage and ensure the successful onboarding of new clients.
• Collect and validate connectivity specifications from Clients.
• Giving the product demonstration to the client based on requirements and training purposes after onboarding.
• Assist merchants in setting & managing up billing, Payments, transactions, appointment engines, Logistics.
• Ability to assist multiple clients simultaneously through various channels and chat platforms.
• Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout.
• Identify other products and services for existing clients by maximizing their education on products and ensure revenue goals are met.
• Role maintaining, driving the CSAT & reviews.
• Achieve call center performance objectives personally and as a team.
• Delivery of the highest degree of courtesy and professionalism towards customer inquiries.
• Collaborate and work with internal groups.
• Other duties may be assigned as required.

Requirements:

• Street smart, self-driven, self-motivated
• Have a proactive mindset
• Fluent in English
• Excellent communications skills
• Added advantage if know a couple of regional languages
• Ownership

Job Type: Full-time

Pay: Up to ₹35,000.00 per month

Application Question(s):

• Willing to join on immediate basis
• Current CTC
• Years of experience in Customer support & Onboarding , Training

Work Location: In person