Customer Support & Data Reporting Executive

Job Title: Customer Support & Data Reporting Executive
Location: Kochi (Hybrid)
Employment Type: Full-time
Experience: 0–3 years
Salary: ₹15,000 – ₹25,000 per month

About the Role

We are seeking a proactive and detail-oriented Customer Support & Data Reporting Executive with strong communication skills and advanced expertise in MS Excel. The role involves managing client interactions, preparing insightful reports, dashboards, and presentations, and ensuring smooth execution of strategies. Fresh graduates with exceptional Excel skills and analytical ability are also encouraged to apply.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring excellent support and long-term relationship building.
• Conduct regular check-ins with business owners to monitor progress and provide strategic insights.
• Identify gaps in execution and recommend effective solutions.
• Collaborate with internal teams to deliver seamless client servicing.
• Develop and maintain reports, dashboards, and presentations using advanced Excel functions (Pivot Tables, VLOOKUP, HLOOKUP, Power Query, Macros, etc.) and MS PowerPoint.
• Support the Customer Success Manager in tracking performance and ensuring client satisfaction.
• Take ownership of assigned accounts through proactive follow-ups and progress monitoring.
• Consistently achieve or exceed defined KPIs and success metrics.

Requirements

• Bachelor’s degree in Business, Commerce, or a related field.
• 0–3 years of experience in client servicing, account management, or data reporting (freshers with advanced Excel knowledge are welcome).
• Strong proficiency in MS Excel (advanced formulas, Pivot Tables, charts, automation, and data analysis).
• Skilled in creating professional presentations using MS PowerPoint.
• Excellent communication and interpersonal skills.
• Problem-solving attitude with adaptability to changing business needs.
• Ability to multitask, take accountability, and deliver measurable results.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Work from home

Work Location: Remote