Customer Support Engineer

Customer Support Engineer

we are hiring for freshers who has diploma or degree in electrical/electronics/biomedical

We are looking for a Biomedical candidate who should have basic knowledge of X-ray machines along with min one year of work experience/freshers.

Should be able to handle the equipment's breakdown calls, Preventive Maintenance, Installations and service Revenue Follow-up.

Note: Candidate should be ready to travel anytime (fieldwork) for the allocated regions.

Responsibilities:

Reporting to Regional Service Manager & General Manager Service

 Manage Breakdown calls in the assigned territory for the MIF.

 Attain quick response time and reduce the downtime.

 Carry out installations of new machines as per the commitment and impart training to customer for optimum use of the equipment.

 Acquire after Service Contract such as CMC & AMC in the assigned territory.

 Provide Preventive Maintenance for the MIF under warranty & Service Contract so as to reduce repeated breakdown calls and improve performance of the units.

 Updating of service records on SIMS/CRM.

 Ensure proper updating of service records on SIMS/CRM by the regional service team.

 Creating Installation records.

 Manage proper delivery of service parts to customer and send back defective parts.

 Adhoc work given by HOD

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person