Customer Support Engineer - Reachware

Reachware is a technology company specializing in integration solutions that help businesses connect applications, automate workflows, and streamline data exchange. Its cloud-based platform enables organizations to improve operational efficiency through secure and scalable system integrations.

Job Overview

Reachware is seeking a Customer Support Engineer to provide technical support for customers using its integration platform. This role involves troubleshooting technical issues, supporting API integrations, resolving platform incidents, and ensuring an excellent customer experience.

Key Responsibilities

• Provide technical support via tickets, email, and customer enquiries.
• Troubleshoot software, API, integration, and connectivity issues.
• Assist customers with platform setup, configuration, and onboarding.
• Monitor integration performance and resolve service incidents.
• Create and maintain support documentation and knowledge-base articles.
• Collaborate with engineering and DevOps teams to resolve complex issues and improve platform performance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities.
• Knowledge of APIs, integrations, and cloud-based applications.
• Experience supporting enterprise software platforms.
• Familiarity with Microsoft Azure, SQL databases, C#, Azure Logic Apps, or Azure Functions is preferred.
• Previous technical support or customer support engineering experience is an advantage.

Benefits

• Competitive salary and benefits package.
• Professional development and training opportunities.
• Collaborative and supportive work environment.
• Career growth within an innovative technology company.

Apply today and help customers maximize the value of Reachware's integration solutions.

Pay: From ﷼15,000.00 per month

Work Location: In person