Customer Support Executive

Job Title: Customer Support Executive

Location: Hyderabad (On-site)

Type: Full-Time

About Nobero

Nobero is a Hyderabad-based D2C athleisure brand redefining everyday fashion for Gen-Z and Millennials. Born in 2014 as My Dream Store and now proudly part of Aditya Birla’s TMRW House of Brands, Nobero blends global trends with Indian fits—offering stylish, minimal, and ultra-comfortable clothing for travel, concerts, lounging, and life on the go.

From oversized tees to travel joggers, we deliver drop-based collections every fortnight with a strong sustainability-first, made-to-order approach. We’re building a community of fashion-forward, comfort-obsessed individuals who believe that style doesn’t have to come at the cost of the planet.

Role Overview

We're on the lookout for a proactive, friendly, and solution-driven individual to join our Customer Experience Team . As the Social Media & Customer Support Executive , you’ll be the first point of contact for our customers on social platforms and will also handle outbound calls to resolve escalations or support pre/post-purchase journeys.

If you're someone who lives in the DMs, loves solving problems, and enjoys making people feel heard and happy—this one's for you.

Key Responsibilities

💬 Chat & Ticket Handling (Social Media + Website)

• Respond to customer queries across Instagram DMs, comments, and tagged stories with brand-aligned tone.
• Handle tickets from platforms like Freshdesk, Limechat, or similar helpdesks—resolving issues related to orders, returns, payments, or product info.
• Tag, prioritize, and close queries in a timely and efficient manner, aiming for a 24hr SLA.
• Escalate complex or sensitive cases to internal teams while ensuring the customer feels taken care of.
• Track feedback trends and share insights for content/product/service improvement.

📞 Outbound Calling Support

• Make follow-up calls for returns, escalations, or failed deliveries (RTO).
• Support in proactive customer delight efforts—like collecting feedback or assisting high-value shoppers.
• Coordinate with logistics and warehouse teams to relay accurate updates when needed.

What We’re Looking For

• 1–3 years of experience in customer support, community management, or social media handling (D2C/fashion/e-comm preferred).
• Fluent in English and Hindi (other regional languages are a plus).
• Basic knowledge of order management systems (e.g., Shopify, Unicommerce) and ticketing platforms.
• Empathy-driven communication skills—you know how to turn complaints into compliments.
• Comfortable with multitasking across platforms and tools.
• Bonus if you're a Nobero customer or just love fashleisure!

Why Join Us?

• Be part of a fast-growing, youth-led fashion brand that’s making conscious clothing cool.
• Work with a small, passionate team where your ideas and contributions actually matter.
• Employee discounts, sneak peeks into upcoming drops, and the comfiest wardrobe upgrade ever.
• Opportunities to grow into content, community, or brand roles over time.