Customer Support Executive

Customer Support Executive

Location: New Delhi, Delhi (On-site)
Company: Starcap Wellness Private Limited
Job Type: Full-time

About the Role

Starcap Wellness Pvt. Ltd. is looking for a Customer Support Executive who’s proactive, empathetic, and passionate about delivering a great customer experience. In this role, you’ll be the voice of the brand — resolving issues, building trust, and ensuring every customer interaction reflects our commitment to quality and care.

If you’re a strong communicator with a customer-first mindset and want to grow your career in a fast-paced wellness brand — we’d love to have you on board.

Key Responsibilities

• Respond promptly and courteously to customer queries via phone, email, and WhatsApp.
• Manage order-related concerns, including returns, replacements, delays, and payment queries.
• Maintain accurate records of customer interactions and resolutions.
• Coordinate with operations, logistics, and warehouse teams to ensure timely responses and issue closure.
• Track and report key metrics such as response time, resolution rate, and customer satisfaction.
• Follow up on pending cases to ensure a smooth customer experience.
• Identify common issues and provide feedback to improve service processes.

Requirements

• 0–2 years of experience in customer support, telecalling, or client service
• Excellent verbal and written communication in English and Hindi.
• Strong problem-solving skills and a calm, professional attitude under pressure.
• Proficiency in using MS Excel, Google Sheets, and CRM tools.
• Empathetic listener with a positive and solution-oriented mindset.
• Prior experience in FMCG, D2C, or wellness brands is a plus.

Preferred Profile

• Graduate or pursuing graduation in any stream.
• Comfortable in a startup-style, high-growth environment.
• Female candidates are strongly encouraged to apply.

What You’ll Get

• Opportunity to work with a growing, purpose-driven wellness brand.
• Exposure to end-to-end customer service operations.
• Supportive and collaborative team environment.
• Performance-based incentives and growth opportunities.

Job Type: Full-time
Schedule: Day shift (Monday to Saturday)
Experience: 0–2 years (Customer Support / Client Service)
Location: Connaught Place, New Delhi

Job Types: Full-time, Permanent

Pay: From ₹250,000.00 per year

Benefits:

• Provident Fund

Language:

• English (Preferred)

Work Location: In person